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Seattle Green Home Cleaning & Eco-Friendly Maid Services

Cleaning Services

Questions about Green Cleaning Seattle? We have answers!

Our Services

Cleaning options, service scope, and what to expect from your green cleaner.

If you have signed up for The Standard Clean or The Deep Clean service, please try to have dishes out of the sink/off the counters and remove clutter from the areas to be cleaned. We ask that you do this so that we can devote as much time as possible to cleaning your home or business.

If you have signed up for the Move-out/Move-in cleaning service (and you would like the interior of your freezer cleaned), please be sure that your freezer has been in de-frost mode for at least 24 hours before your scheduled service. Also, if you have signed up for the Move-out/Move-in cleaning service (and you would like the interior of your oven cleaned), please note that there is currently not a natural oven cleaning product on the market. You will need to turn on the self-clean feature at least 24 hours before your scheduled service. If your oven is self cleaning, we can utilize this feature for you, however, and wipe the interior out. Please let us know if you would like for us to wipe out your oven.

Yes! Just because a task that you would like done is not listed above does not mean we won’t do it. Some common add-ons are:

  • Interior windows and casings (in addition to those specified above)
  • Dry dusting of blinds
  • Linen Changes
  • More than 5 minutes of dishes including loading / unloading dishwashers
  • Laundry (free / onsite only)
  • Laundry folding / putting away
  • Interior of fridge
  • Interior of oven

For insurance and liability reasons and/or for our cleaners’ safety, we don’t offer these services:

  • Post-death cleaning
  • Post-sewage cleaning
  • Post-Pest / infestation cleaning
  • Other biohazard cleaning
  • Home exterior cleaning
  • Nighttime janitorial
  • Pet mess cleaning
  • Junk or trash hauling (more than bag of trash per room)
  • Organizing services
  • Moving appliances or items over 30lbs
  • Wet-cleaning of blinds
  • Curtain or shower curtain cleaning
  • Furniture or floor polishing services
  • Carpet shampooing / wet-cleaning
  • Detailing stove hood interiors
  • Cleaning interiors of dishwashers, washing machines or dryers
  • Hand cleaning over 7ft (over 2 steps on a step stool)
  • Cleaning of ceilings
  • Hand cleaning of floors (with the exception of spot-cleaning)
Yes! Absolutely. We love pets (check out our ABOUT US page to read about our pets). However, if you have a dog (or dogs), unless you will be home, and/or unless your pet is completely comfortable with strangers, please try to have your dog out of the area that our Green Cleaners will clean. For safety reasons, (unless you will be home and/or unless your pet is completely comfortable with strangers) we ask that Fido be removed from the immediate cleaning areas. We also suggest that you let us know where you store dog treats (so that we can bribe Fido if needed!). And, please us know if your pet(s) are indoor-outdoor or indoor-only.

Many of our clients are not home and are at work during the time that we provide service. There are several options regarding how we may enter the home. Please talk to our office about options and to decide on a method for your Green Cleaner to enter your home/office (see below for some “how to enter” options). Please note: information regarding how to enter must be confirmed through our office at least 48 hrs before your scheduled service (excluding weekends and holidays). If our Green Cleaner needs to wait to enter the home/office, wait time is billed time. If an exception is made, and we are able to accept your key, there will be a $50 handling fee.

 

Keys are accepted for commercial clients; if you are not a commercial client, you may:

  • Leave a key for us in a specific location (and update our office on the location)
  • Attach a lock box to your door knob (and update our office on the combo)
  • Provide our office with the combination for your garage door
  • Arrange for your building manager or concierge to let our Green Cleaner inside (let your building manager or concierge know we are “Green Cleaning Seattle – Otium-Maid Services™”)

The BEST (we really do believe!) way to go is keyless. We HIGHLY recommend a keyless digital lock. It will be one of the best investments you can make, and you’ll never lock yourself out. If you do have a keyless digital lock, you can create a code just for us as well. We recommend the brand Schlage. If you want to do a lockbox, the lockbox that we suggest is the Master Lock 5400D Select Access Key Storage Box. Please be sure to update our office with the location & the code at least 24hrs (excluding weekends/holidays) prior to your next service date.

If your Green Cleaner cannot enter the home/office upon arrival, a cancellation fee will be billed. Please see below for our cancellation policy.

If something was missed in one of our standard cleaning service packages, and you are not satisfied with your house or office cleaning, please notify our office within 24hours of the cleaning and we will send the team back out – at our expense – to correct the problem. Please note, if you book by the hour and not up to our guidelines (IE if the service is “capped” – if the time needed to complete the service is limited and we are not allowed the time needed to complete), we do NOT guarantee the service. Also, we will email you a survey shortly after your first service. Please offer us your feedback when you receive it. If you have any questions, comments, or concerns, please do not hesitate to contact us. We find that great communication in the very beginning of setting up service insures a smooth set-schedule service – and is a great foundation from which we may develop our relationship. Also, if something is broken your home by one of our Green Cleaners (we do our best to be very careful but sometimes small accidents happen), we will contact you right away and let you know. And if you send us in the replacement receipt within 30 business days, we will send you a refund check within 14 business days.

We try our best to send the same Green Cleaner to your service every visit. However, we also give our employees the flexibility to adjust their availability as needed to help meet the other needs in their lives – such as school schedules, child care, volunteer work, etc. When our Green Cleaners change their availability, that does mean we will have to assign a new Green Cleaner to the services they are no longer able to do. However, rest assured! – all of our employees are just that: employees (not independent contractors). We do not guarantee the same Cleaner each visit; this just isn’t possible. However, all of our Cleaners are reliable; they are all trained, retrained and supervised by our company. They’re all excellent & consistent Cleaners.

If you would like for us to inform you by email when your cleaner changes, just let us know.

Just what you want us to clean! Our Green Cleaners bring all of our own, company approved, biodegradable and eco-friendly cleaning products. In fact, our Green Cleaners cannot use most products that you provide. Please see BELOW under “What products do you use?” for more details on what we can and do use.

Please note, also, for insurance and liability reasons, our Green Cleaners cannot clean anything above 7 ft and cannot climb higher than a one-step step-stool. If you would like your Green Cleaner to use a one-step step-stool, you will need to provide this item.

Although we rarely encounter a situation where we have to refuse service to a client, if our Green Cleaners continually feel uncomfortable working for a client and/or if the client harasses or solicits our company and/or Green Cleaners, we reserve the right to refuse service to anyone.

Scheduling

Booking, arrival times, recurring programs, cancellations, and service changes.

Use the GET A QUOTE link, or give us a call at 206-307-2270.

When a service is canceled less than 72hrs in advance, this limits – and many times prevents – our ability to book the slot with another service. IF YOU NEED TO RESCHEDULE OR CANCEL, our office requires at least 72hrs notice (from the start of your arrival window) for set schedule clients, or 48hrs of notice (from the start of your arrival window) for one time service clients, to avoid a cancellation fee.

Services canceled within a 24-72hr time-frame will be billed a $50 cancellation fee. Upon-arrival cancellations and cancellations of within 24hrs will be billed at the full cost of service. We do understand that natural disasters do sometimes occur and we can honor emergency situations with prompt documentation.

Keep in mind: we still pay our Green Cleaners (and we cannot re-book the slot) when they arrive to your home and we get locked out or you sent us home and/or when you cancel within 24hrs. Therefore, under 24hrs cancel is billed at full cost.

Late payments incur a $25 fee per 10 days past due and will be turned over to collections after 45 days. At 90 days past due, you will be reported to credit reporting agencies and this will impact your credit score. Please note: once a bill is past due, and is turned over to collections, we are unable to reverse this action. Please communicate with us if you are having problems getting your bill up to date. Pay your bill at the time of service/service completion to avoid additional charges (and check your spam folder if you don’t see an invoice).

We bill and charge by the hour, in 15min increments, rounded up. You can book just a one time, occasional service with us or get on a regularly-scheduled, set schedule maintenance schedule with us. If on the latter, we do have a limit to how frequently service dates/times can be changed. If you are a set schedule client (weekly, every other week, or every four weeks), you may change your service date or time up to two (2) times every six (6) months. If you make changes to your set schedule service program more than twice every six months, you will be charged a $30 fee per change (cancel/reschedule/etc).

Please remember, other larger professional cleaning services (such as Merry Maids and the Maid Brigade) offer a start time of between 9 am – 5 pm (that means they don’t give a start time at all!). Our morning start time is between 8:00 am – 12 pm and our afternoon start time is between 11:30 am – 3:30 pm. We have over 9000 clients in Seattle and over 35 Green Cleaners. We also service multiple clients each day (and battle Seattle traffic like true warriors!), so we need to have some flexibility in when our Green Cleaners arrive. If you won’t be home when your cleaner arrives, please see below for options.

So that your Green Cleaner can focus on cleaning your home or office, please direct billing, service program requests/updates, and questions and requests directly to our office. Your Green Cleaner is not authorized to make changes to your service file (the information emailed to you prior to your Green Cleaner’s arrival), so please direct these changes and updates directly to our office. Please note that we do require at least 48hrs from the start of your arrival window (excluding weekends and holidays) to make changes to your service program, such as update your entry information. We need this time to insure that there is enough time to update your file and your Green Cleaner with the new information.

IF YOU NEED TO RESCHEDULE OR CANCEL, our office requires at least 72hrs notice (from the start of your arrival window) for set schedule clients, or 48hrs of notice (from the start of your arrival window) for one time service clients, to avoid a cancellation fee (see below).

You are welcome to leave your Green Cleaner an “if there is extra time” list on the kitchen counter. Although we can’t guarantee that your Green Cleaner will have the time to get to the extra items on the list, if your Green Cleaner does have extra time, s/he will refer to the list and work off of it. Please keep in mind (see above) that we do bill in 15 minute increments, rounded up. If there is something that you would like for us to consistently do on your service, please email our office and we will update your file going forward.
Occasionally – even on set schedule “locked in” services – certain areas of the home (which do not need a Deep Clean each visit) do need extra time to maintain and to do a deeper clean on. We want to maintain your home as best as possible while providing you with the most convenient service and the best prices. We strive to streamline our service checklists and to lock in client time/rates; however, your service time may vary every couple of months between 15-45 minutes. In such cases, we will email you and let you know what we needed the extra time for and we will send you an email invoice to be paid at the next visit.
No. Once we book your service and send out your Green Cleaner, we have already “reserved” this time for your service and you will be charged for the quoted service range UNLESS the home is 1. more maintained or 2. smaller than originally noted and we over quoted you. In this case, you will only be charged for the actual time needed to complete your original service call. Since we do still need to pay our Green Cleaners for the minimum time quoted, we do ask that you do not request to reduce your quote/service on arrival.

Pricing & Billing

Service costs, payment methods, billing timing, tipping, and referral incentives.

Probably less than you think! Please use the GET A QUOTE link at the top of any page obtain a quote for your specific service request. The time/rate to clean a home or office depends on a few factors, namely: the size and condition of the home/office and the service program subscribed to. Our rates are per-person hour and billed in 15 minute increments, rounded up.

What’s more for your money? All of our staff are employees (not independent contractors). This means that they are all insured, bonded, and that our company pays State and Federal taxes on all of them. Everyone that works for Green Cleaning Seattle – Otium-Maid Services™ has passed a background check, a driving record check, a detailed reference check, and has been trained (and is regularly re-trained).

Our staff are also paid for drive time and our company provides regular staff events such as massage, spa night, camping trips, and weekly yoga classes & monthly acupuncture treatments – as well as Sick Pay & Health Insurance. Our company also provides all of the eco-friendly cleaning supplies needed to clean your home.

So, when you hire our company, you can be assured that your dollars are not only staying local and that your Green Cleaner is being paid over the table, but also that everyone that works for Green Cleaning Seattle – Otium-Maid Services™ is a reliable and safe individual that is paid (and treated) well and fair.

We accept checks (make out to Green Cleaning Seattle and leave on kitchen table or counter), cash, and credit card (+ 3.5% service fee if paying by credit card).

Full payment for service must be received immediately upon completion of service and before your Green Cleaner leaves. If payment is not given to your Green Cleaner at the end of service, you will be invoiced via email, a billing fee of 3.25% if on our AutoPay program or 4.25% will be applied, and payment will be due on receipt of invoice. Repetitive non-payments will be billed a $10 billing fee.

Overpayments are applied as a tip to your Green Cleaner, so if you are unsure of your service cost, please contact our office. We require a credit card on file at the time of booking or a $200 minimum deposit.

If you have a coupon, read the fine print. We do not combine coupons or discounts. The coupon expiration date is the date by which your service must be completed by. If you have a physical coupon, you must include it with deducted payment. If you have a digital coupon, you must email us a screenshot of the coupon having been redeemed.

PLEASE SUBMIT PAYMENT TO YOUR GREEN CLEANER AT OR BEFORE SERVICE COMPLETION. If you did not leave a payment at the time of service, your invoice is still due at the time of service. Once you receive your bill, there are two options for submitting payment. 1. Mail your payment to Green Cleaning Seattle | 4615 Aurora Ave N | Seattle WA 98103 or 2. Pay your invoice online when you receive it. You can pay via credit card as soon as you receive the invoice. Overpayments are applied as a tip to your Cleaner. Ask our office if you are unsure of your service cost; if you are invoiced, simply view your email invoice by clicking to open the invoice and see the service cost breakdown.

Invoiced bills/payment not left at time of service incur a $25 late fee per 10 day period past your service date and a $5 billing fee ($10 billing fee on repetitive non-payments). You are responsible for paying your bill on time. Accounts go to collections after 45 days past due. We are a small business, and we depend on timely payments.

You must be pre-approved by our billing department to NOT leave payment at the time of service/to be billed. Payment is due immediately upon the invoice being issued. Please note, we may sometimes offer billing for our set schedule commercial clients and our set schedule WEEKLY residential clients. However, do not assume that this is an option without prior office approval. Also, if you have been given a quote “range” (IE you’re not yet sure of your exact service charge) AND you will NOT be home at the end of the service, we may be able to bill you for your initial Deep Clean, or Move-in/out Clean, and/or your first & second set schedule Standard Cleans. These are the only exceptions for which we may be able to bill you, however, the above fees will still apply.

We charge by the hour and in 15 minute increments, rounded up.

When you book service with us, we will give you a quote “range” for the time that it will take to clean your home or office (for example, your service may be between 4-6hrs). Once we finish the service, we will know the exact time and you will be able to submit payment. Also, if you’re signed up for set schedule services, after the end of your second set schedule service, we will “lock in” your service length so you will know your service cost going forward.

Please note: our quotes are 90% accurate; however, there are cases – usually when the actual condition of the home/location doesn’t match what was indicated when requesting the quote and/or when more services are requested from our Green Cleaners – when the quote “range” we give you will need to be increased. In such cases, we will call you and email you to let you know.

If you are located within our Extended Service Area, which is Mercer Island, Bellevue, Kirkland, Redmond, Bothell, Kenmore, Lynnwood, Edmonds, Burien, Seatac, a $15 per- Green Cleaner drive fee will be added to your bill and a 3 hour minimum applies to these areas.

If our Green Cleaner needs to wait to enter the home/office, wait time is charged time (please see above for instructions on how to enter).

Yes, parking fees are added to your service total IF available free parking is more than 2 blocks from your home. The quote we give you via email or phone does not include parking fees because we are not always able to know if free parking will be available and where it is available. If free parking is not abundant in your area, but you have a suggestion on where your Green Cleaner should park, please contact our office at least 48 hrs (excluding weekends and holidays) and let us know. We will add the parking suggestion to your file, however, we cannot insure that your Green Cleaner will be able to park there (if the lot or area is already full). Seattle is growing, and so is traffic.

More Info on time added for Urban Parking, Concierge, and Paid Parking costs:

  • Looking for Urban Parking: If you have a residence in an urban/zoned/limited/garage/paid parking area, we charge (and we pay your Cleaner) for an additional 15 minutes per person per service for time spent looking for a parking spot.
  • Concierge: We charge (and we pay your Cleaner) for 15 minutes per service for coordinating with concierges/leasing offices.
  • Paid Parking costs: We will add the cost for parking to your final service total (and your Cleaner is reimbursed for this cost). All parking costs collected go directly to reimburse our staff. If we can’t find free parking on our first circle of the block, we will pay for parking. Sometimes parking lots can cost up to $30. If you live downtown, you probably already realize this ?

Parking in certain areas of town has become increasingly challenging to find. Current statistics show that approximately 4000 people per week are moving to Seattle.

A tip is always appreciated – and goes directly to your Green Cleaner. A tip is a great way to show your Green Cleaner that you are happy with his or her work. Tips are not “rolled into” our hourly rate, so if you would like to tip your Green Cleaner, you may add the tip into your service total payment (and we will reimburse your Green Cleaner) OR you may tip your Green Cleaner directly. In the cleaning industry (unlike other service industries), it is more common to tip a flat rate as opposed to a percentage.

Here’s an example: a massage therapist or hairdresser is generally tipped between 15-20% of the service charge; whereas, a maid or mover is tipped a flat rate of $10 to $50+ per service. The range depends on the length and quality of work.

If you forgot to tip, you can send one electronically from the GRATUITY link.

You bet! If you refer a friend (or stranger!) or family member (and if that person books), you will receive a $40 coupon for your next service. Just make sure your referral mentions you at the time of booking. Also check out our Specials & Gift Cards page.

If you have any questions, please call or email our office. Once your service is officially booked, you will receive an email confirmation and checklist that will contain all of our policies and information on our services, as noted above. It will also recap the checklist for the service you have signed up for. After that, all you need to do is let us get to work! When signing up for service with Green Cleaning Seattle – Otium-Maid Services™ you are agreeing to our terms of service and service contract (don’t worry, you can cancel service anytime but SEE ABOVE FOR OUR CANCEL POLICY), so please BE SURE to read the cleaning confirmation email we send you. When you sign up for service with Green Cleaning Seattle – Otium-Maid Services™, you are agreeing to our terms of service and policies. And, last but not least, be sure to read our Privacy Policy.

Products

The eco-friendly products we use and what makes our cleaning green.

Green Cleaning Seattle – Otium-Maid Services™ uses products that are non-toxic and eco-friendly. We neither use products that contain chemicals nor artificial fragrances. We also recycle and reuse as many products as possible, such as our cleaning towels (they are cleaned and sanitized after each use); and we recycle and reuse our spray bottles and cleaning containers as much as possible. Our vacuums are low-noise and Energy Star approved.

The power consumption of the Green Cleaning Seattle – Otium-Maid Services™ office is net-zero on an annual basis and our solar panels were installed by another local green business, SolTerra. Our office is also furnished with Energy Star approved appliances, eco-friendly flooring, and low VOC paint. Stone Soup Gardens installed our raingarden and 1320 gallon cistern in the summer of 2014. And we’re also stoked to say that in the Spring of 2018 we invested in our electric-assist cargo bikes! We’re the only cleaning company in the Pacific NW that is making the move to a carbon-free transit fleet.

The Green Cleaning Seattle – Otium-Maid Services™ office supports the Washington Toxics Coalition and the Organic Consumers Association, Seattle Tilth, Casa Latina, The Fremont Chamber of Commerce, The Seattle Good Business Network, and other organizations that are working to create awareness about green practices.

All of these things together mean that our business not only uses “eco-friendly” cleaning products – but also (and very importantly!) strives to keep our local economy and community dollars circulating locally and within our community.

Our main product line is Biokleen. Our vacuums are Miele canister vacuums, which are low-noise, light-weight, and Energy Star approved. However, our vacuums do NOT have a beater bar. This means you will not see vacuum tracks in your carpeting after we vacuum.

Please note, our Green Cleaners can ONLY use our company-approved products. We do have the following exceptions, whereby you can provide the below-noted products, if you desire (note: our Green Cleaners cannot use products that you provide unless they are listed below):

Stainless Steel Polish: we use a soft towel, drying well, for steel; however, 100% natural Lemon essential oil works well for this purpose. If you would like for us to use 100% natural Lemon essential oil, contact our office.

BioShield Floor Cleaner: We suggest BioShield Floor Cleaner. You can purchase this product HERE. It is great for wood, bamboo, cork, linoleum, ceramic, porcelain, and stone tiles! If you would like for us to use this product, please let our office know where it will be stored in your home.

Murphy’s Oil Soap: our Green Cleaners are allowed to use Murphy’s Oil Soap. If you would like for us to use this product, please let our office know where it will be stored in your home.

Dr Bronners: we approve all products from the Dr Bronners line.

You may also instruct our Green Cleaners to use your cotton or microfiber towels, non-scratch all-purpose sponges, regular brooms, and basic twist mops. However, we cannot use tools such as a steam cleaner or other equipment that our Green Cleaners have not been previously professionally trained on. Also, we cannot use the cleaning solutions/powders/liquids (other than those noted above) that you provide. We kindly ask that you do not ask our Green Cleaners to use products other than the ones we provide, or the ones listed above.

Our Team & Values

Information about our cleaners, hiring practices, and company credentials.

View our SERVICES page for more information, or give us a call at 206-307-2270.

We do offer eco-safe house cleaning, maid services, and office cleaning services. This includes maintenance cleaning, deep cleaning, move-out/in cleaning, and post-construction fully finished/light-dust new construction/remodel cleaning.

We do not clean anything exterior, nor do we go above a one-step step-stool (no cleaning anything over 7ft). We do not offer bio-hazard/death/toxic clean clean up services (we do not clean human/pet waste) nor do we offer post-construction/remodel new construction clean up services while your contractors are still working in the home (IE make sure they are done before you schedule our final cleaning). These services require specific training and operate under specific regulations. If you are not sure if the service you are looking for falls into the services we provide, give us a call.

We service the greater Seattle area.

Our service area zip codes are: 98155 98133 98177 98125 98117 98115 98103 98107 98105 98199 98119 98109 98112 98122 98102 98121 98101 98104 98144 98134 98116 98106 98108 98118 98126 98136 98195.

Our extended service area zip codes are: 98026 98036 98020 98021 98043 98028 98168 98178 98166 98148 98158 98188 98057 98040 98033 98039 98011 98004 98034 98037 98146

 

Absolutely! We are 100% locally owned and operated. And when we say “100% local” this means that we’re NOT franchised and that our revenue stays here in the Seattle area. Green Cleaning Seattle was started right here in Seattle and is locally-owned (by people that actually live in Seattle). We are licensed, insured, and bonded – for your protection and for the protection of our Green Cleaners and company. All of our Green Cleaners are employees, not independent contractors (see below for more reasons to use our services). We were the winner of the 2014 BBB Western Washington Business of the Year Award. We were also the winner of the King County Small Business (“Green Business”) Award for 2019. We are on the Domestic Workers Standards Board for the City of Seattle through the Office of Labor Standards for the term of 3/1/24 to 2/28/26. Board provides a place for domestic workers, employers, private households, worker organizations, and the public to consider and suggest ways to improve the working conditions of domestic workers.

There are a lot of other “green cleaners” out there these days (but none are like us!), so it can be easy to get confused; be sure to look for our trademarked vacuum logo and tagline “Health Begins in the Home™” & “Greener Than Just the Products we Use™” to know you’ve found US.

Our ABOUT US page provides more information about Green Cleaning Seattle – Otium-Maid Services™ and staff. Our office is located on Aurora Ave N in the Fremont area of Seattle.

All of our staff members are over-the-table employees and have been meticulously chosen by our company. All of our employees:

  • are legally employed with our company (which means that your dollars stay local and go back into our local economy) and all State & Federal taxes are paid on them;
  • accrue sick pay and are eligible for family paid leave, per Seattle and Washington State law;
  • are covered in case of an on-the-job injury;
  • are licensed, bonded and insured by our company;
  • (before hire) have been interviewed twice;
  • (before hire) have passed a background check through HireRight & a Driving Record Release from the DOL;
  • (after hire) have been trained and are regularly re-trained and evaluated
If you see one of our staff members reviewing the work of one of our Green Cleaners that is at your service, that’s one of our Lead Green Cleaners and he or she is performing a quality check on your Green Cleaner – and your service. We do schedule periodic on-site evaluations, which help to insure that you are receiving the best quality service and that your home or office is cleaned to detail. We do this to help insure that your Green Cleaner doesn’t miss anything and is following company policy. Our onsite quality checks have nothing to do with your specific Green Cleaner, rather we do these drop-ins to make sure that all of our Green Cleaners are providing excellent quality service.
Of course, if you have any questions, comments or special requests, please do not hesitate to call or email the Green Cleaning Seattle – Otium-Maid Services™ office! We’re here to make your life easier. Call us or email us at customerservice@greencleaningseattle.com or 206.307.2270.
  • Our cleaners are constantly monitoring themselves for any cold, flu-like symptoms as well as other contagious ailments, and are required to inform us immediately if they arise, at which point they are not sent to clients’ homes.
  • Our Green Cleaners are provided with hand-sanitizer and wash their hands regularly.
  • To keep our cleaners, clients and the community healthy, we cannot provide cleaning services in homes with active Flu, Cold, Covid symptoms or where any other contagious illness is actively present.
  • Please inform us prior to your service if you or someone in your household has been experiencing any Covid, flu or cold-like symptoms, or other contagious ailments (ie: Noro, pink eye, strep, etc).
  • As a thank you for pro-active communication, these sickness-related cancellation fees apply:
  • If more than 24hrs notice is given (from the beginning of the arrival window), no cancellation fee will be charged.
  • Less than 24hrs notice, a $100 fee will be charged.
  • Same day or on-site notice, full cost of service will be charged.
  • Fees go directly to compensate cleaners for lost hours.
  • We do not require cleaners to be masked while servicing your home. Any cleaners who wish to be masked may do so for any reason.
  • If you would like for us to be masked while cleaning in your home, please let us know by phone or email and we will update your file.
  • If you request your cleaners to be masked, we respectfully ask that you also be masked while sharing space with your cleaners AND that you provide a clean, disposable mask for them each cleaning.
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Clean Conditions

The service time needed to clean depends greatly on the condition of your home when we arrive for the initial Deep Clean.

1: Spotless
Typically only applicable to vacation rentals or secod homes. Minimal use. Very tidy; no pets or kids; nothing needs deep cleaning or scrubbing.

2: Professionally Maintained
Already receiving professional cleaning at least twice monthly. Home is low use. Baseboards, cabinets, floors need very light cleaning or just spot cleaning.

3: Maintained
Being fully scrubbed down at least monthly by professional cleaning service or home owner. Very mild build up; moderately used home. Mild soap scum, light grime, pet hair, fingerprints, and/or dust.

4: Kept Up But Lived In
High use and surface cleaned, yet has places that need additional cleaning. Areas of build up that require scrubbing. This condition is about 60% of homes we do.

5: A Well Used Home
Hasn’t been professionally cleaned within the last year. Substantial build up in multiple areas that will require heavy cleaning to bring to Condition 2. Substantial dirt/dust/grime on floors/baseboards/walls/etc.

6: Needs Special Love
Home/office hasn’t had a thorough cleaning in a year or longer, if ever. May require a second visit to catch everything up to a Condition 2 level.

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Did you know that many cleaning companies are not really loyal - or local?

Many cleaning companies use virtual assistants to outsource some of their administrative costs to low-cost workers in other countries (that they can pay $4hr) and also do not pay their cleaners their full wage (nor give legally-required rest and meal breaks and sick pay).

Domestic workers are one of the most vulnerable types of workers. Employer abuse and labor trafficking is still prevalent in the domestic work industry. Learn more about the abuse statistics on domestic workers.

Green Cleaning Seattle – Otium Maid Services operates according to State and Federal law regarding wages, rest and meal breaks, sick pay. All of our staff are local and all are paid above Seattle minimum wage.

Our owner is also on the Board of Directors for the Domestic Workers Ordinance Board through the Seattle Department of Labor.

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