Use the GET A QUOTE link, or give us a call at 206-307-2270.
What To Expect For Your Green Home Cleaning Service
Scheduling
Eco-Friendly Cleaning
Made Simple
At Green Cleaning Seattle, we make eco-friendly cleaning easy and stress-free. Our skilled Green Cleaners bring all the necessary biodegradable, non-toxic products and Energy Star-approved equipment.
We clean everything from kitchens and bathrooms to floors and living spaces, ensuring your home is spotless, safe, and sustainable.
We also work around your pets to keep them safe and comfortable.
Flexible, Easy Scheduling
Scheduling is simple! Simply request a quote through our website or give us a call at (206) 307-2270.
We offer one-time cleans, deep cleans, and set-schedule maintenance options. Compare our green cleaning service options here, or contact us for a recommendation from one of our cleaning experts.
- Once booked, you’ll receive a confirmation email with all the details.
- Need to reschedule or update entry instructions? Contact us at least 48-72 hours in advance to avoid fees.
- If you won’t be home, we offer secure entry options like lockboxes or keyless systems to ensure seamless service.
Green cleaning questions? We have answers!
Scheduling FAQs
How do I make an appointment or get a quote for a green cleaning service?
What if I cancel my service less than 72hrs before the scheduled day and time?
When a service is canceled less than 72hrs in advance, this limits – and many times prevents – our ability to book the slot with another service. IF YOU NEED TO RESCHEDULE OR CANCEL, our office requires at least 72hrs notice (from the start of your arrival window) for set schedule clients, or 48hrs of notice (from the start of your arrival window) for one time service clients, to avoid a cancellation fee.
Services canceled within a 24-72hr time-frame will be billed a $50 cancellation fee. Upon-arrival cancellations and cancellations of within 24hrs will be billed at the full cost of service. We do understand that natural disasters do sometimes occur and we can honor emergency situations with prompt documentation.
Keep in mind: we still pay our Green Cleaners (and we cannot re-book the slot) when they arrive to your home and we get locked out or you sent us home and/or when you cancel within 24hrs. Therefore, under 24hrs cancel is billed at full cost.
Late payments incur a $25 fee per 10 days past due and will be turned over to collections after 45 days. At 90 days past due, you will be reported to credit reporting agencies and this will impact your credit score. Please note: once a bill is past due, and is turned over to collections, we are unable to reverse this action. Please communicate with us if you are having problems getting your bill up to date. Pay your bill at the time of service/service completion to avoid additional charges (and check your spam folder if you don’t see an invoice).
If I am on a set schedule program, can I change my service/date time?
We bill and charge by the hour, in 15min increments, rounded up. You can book just a one time, occasional service with us or get on a regularly-scheduled, set schedule maintenance schedule with us. If on the latter, we do have a limit to how frequently service dates/times can be changed. If you are a set schedule client (weekly, every other week, or every four weeks), you may change your service date or time up to two (2) times every six (6) months. If you make changes to your set schedule service program more than twice every six months, you will be charged a $30 fee per change (cancel/reschedule/etc).
I leave for work at 8:30am. Can my Green Cleaner to arrive before then?
Please remember, other larger professional cleaning services (such as Merry Maids and the Maid Brigade) offer a start time of between 9 am – 5 pm (that means they don’t give a start time at all!). Our morning start time is between 8:00 am – 12 pm and our afternoon start time is between 11:30 am – 3:30 pm. We have over 9000 clients in Seattle and over 35 Green Cleaners. We also service multiple clients each day (and battle Seattle traffic like true warriors!), so we need to have some flexibility in when our Green Cleaners arrive. If you won’t be home when your cleaner arrives, please see below for options.
I need to make a change to my cleaning service program (such as change the location of my key or change the date/time of my service). What should I do?
So that your Green Cleaner can focus on cleaning your home or office, please direct billing, service program requests/updates, and questions and requests directly to our office. Your Green Cleaner is not authorized to make changes to your service file (the information emailed to you prior to your Green Cleaner’s arrival), so please direct these changes and updates directly to our office. Please note that we do require at least 48hrs from the start of your arrival window (excluding weekends and holidays) to make changes to your service program, such as update your entry information. We need this time to insure that there is enough time to update your file and your Green Cleaner with the new information.
IF YOU NEED TO RESCHEDULE OR CANCEL, our office requires at least 72hrs notice (from the start of your arrival window) for set schedule clients, or 48hrs of notice (from the start of your arrival window) for one time service clients, to avoid a cancellation fee (see below).
I am on an every other week Standard Clean service program that is locked in at the minimum service of 2.5hrs per visit. This seems to be almost the perfect amount of time, but lately my Green Cleaner has been getting done a bit earlier. Since I can’t book for less time than 2.5 hrs, what should I do?
You are welcome to leave your Green Cleaner an “if there is extra time” list on the kitchen counter. Although we can’t guarantee that your Green Cleaner will have the time to get to the extra items on the list, if your Green Cleaner does have extra time, s/he will refer to the list and work off of it. Please keep in mind (see above) that we do bill in 15 minute increments, rounded up. If there is something that you would like for us to consistently do on your service, please email our office and we will update your file going forward.
I am on an every other week Standard Clean service program that is locked in at 2.5 hrs per visit. This seems to be almost the perfect amount of time, but my house has been a bit messier lately and I feel like my Green Cleaner may need more time. What will happen if my Green Cleaner needs a little more time, but I already have a “locked in” rate/time?
Occasionally – even on set schedule “locked in” services – certain areas of the home (which do not need a Deep Clean each visit) do need extra time to maintain and to do a deeper clean on. We want to maintain your home as best as possible while providing you with the most convenient service and the best prices. We strive to streamline our service checklists and to lock in client time/rates; however, your service time may vary every couple of months between 15-45 minutes. In such cases, we will email you and let you know what we needed the extra time for and we will send you an email invoice to be paid at the next visit.
At the time of booking, I was quoted that my service quote “range” would take 4-5hrs. But now that my Green Cleaner has arrived, I would like to limit my service to 3 or 3.5hrs. Is that okay?
No. Once we book your service and send out your Green Cleaner, we have already “reserved” this time for your service and you will be charged for the quoted service range UNLESS the home is 1. more maintained or 2. smaller than originally noted and we over quoted you. In this case, you will only be charged for the actual time needed to complete your original service call. Since we do still need to pay our Green Cleaners for the minimum time quoted, we do ask that you do not request to reduce your quote/service on arrival.
